Technical Support

Welcome to the QiiQ Support Center! QiiQ provides a wide range of technical support to assist you with achieving your business goals.

QiiQ VoIP!Edge line of VoIP gateways and Q-Regime and related solutions are field-proven products that are deployed by service providers in many countries around the globe.

Supporting the QiiQ products is an outstanding team of technical services engineers. Our customer support team understands that our success depends on your success. While conventional service organizations respond to customer questions and problems as they arise, simply reacting to the issue at hand, QiiQ offers the next level of service by understanding your requirements for the network. QiiQ is committed to not only providing support when a problem occurs, but anticipating your needs and working to ensure that your concerns are being met.

QiiQ technical personnel can help resolve any network problems that might arise.

• Access to QiiQ's technical services engineers within a guaranteed timeframe
• Proactive engineering, with immediate feedback; network engineering and planning
• Real-time monitoring of customer's platform
• Web access to technical documents

are just a few of the many additional features that can be included in QiiQ's support program.

QiiQ's technical services engineers have the support of QiiQ development engineers who have a rich experience base in developing software and hardware in telephony, data networking, and computing environments. Together they can provide the best solution to meet the customer's needs. Additionally, QiiQ's technical services engineers help you get the most out of your QiiQ products and systems through their product enhancement recommendations.

Every technical services engineer at QiiQ understands that a sense of urgency to your support needs and making your company successful are essential. We achieve this by exceeding customer expectations during each engagement.

And we do all of this because we understand that the continuous availability of our platform is critical to the financial success of your organization.

Primary Offerings

Technical Services

QiiQ's Technical Assistance Center

• Support by email and telephone
• Web-based technical support
• On-line technical support Access to technical services engineers within a guaranteed time frame - by pre-arrangement
• Automated notification of software/hardware product changes, service bulletins and technical tips
• Proactive engineering, with immediate feedback
• Spectrum of solutions for remote connectivity (VPN, dial-up, secure Internet connection)

Professional services

• Network engineering and planning
• Project coordination
• Traffic management
• Operations automation
• Product customizations

Knowledge database

• Web access to technical documentation
• Web access to product and incident knowledge database

Field Engineering

• Engineer, Furnish and Install (EF&I)
• Installation
• Acceptance testing

Technical Training

Job-centric, task-oriented training

• Curriculum structured around industry-recognized job responsibilities
• Intensive hands-on focus

Training center course delivery

• QiiQ technical training center at Markham, Ontario headquarters
• Fully equipped classroom

On-site (suit-cased) course delivery

• Complete suite of training courses
• Technology courses VoIP!Edge operations and provisioning courses
• Installation and maintenance

Course description and registration information is available at training@qiiq.com.